Housing Assistant

This newly created role is part of a wider investment in our housing services, designed to ensure tenants feel safe, supported, and empowered in their homes. If you’re organised, people‑focused, and motivated by making a real difference, we’d love to hear from you.

About the role

As a Housing Assistant, you’ll play a vital part in supporting the delivery of high-quality housing management services within our supported living settings. Working closely with the housing team and reporting to the Head of Housing, you’ll help keep services running smoothly while building strong relationships with tenants, colleagues, and external partners.

This is a varied and rewarding role that offers flexibility, autonomy, and the chance to contribute to meaningful outcomes for people with learning disabilities.

What you’ll be doing

• Providing high-quality administrative and organisational support to the housing team
• Maintaining accurate records and supporting effective data management
• Acting as a first point of contact for tenants, colleagues, and stakeholders
• Supporting housing management activities including tenancy management, repairs, voids, and customer service
• Attending meetings with tenants and stakeholders as required
• Helping tenants to sustain their tenancies and feel safe and confident in their homes

What we’re looking for

• Strong administration and organisational skills, with good attention to detail
• Ability to manage and prioritise your own workload effectively
• Confident communication skills and a friendly, professional approach
• A positive, proactive attitude and willingness to work flexibly
• A commitment to quality service delivery and supporting others
• Previous experience or knowledge of housing management is desirable, but not essential - we welcome applications from candidates with transferable skills and a genuine passion for community-focused work.

What we offer

• A role where your work genuinely makes a difference
• Flexible, mobile working with variety and autonomy
• Supportive colleagues and a collaborative team environment
• The opportunity to help create safe homes and sustainable communities
• The chance to be part of an evolving service with a strong social purpose

Please apply as soon as possible, as we may close the vacancy early if we receive a high volume of applications.

Shortlisted candidates will be invited to interview, which may include a competency-based assessment.  Interviews may be held in person or via Microsoft Teams.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.