Housing Officer

Join us and help create safe, supportive homes

We’re excited to be growing our Housing Team and are looking for Housing Officers to join us at an important and positive time of development.

Housing Officers play a key role in delivering high‑quality supported housing services, providing legal and regulatory compliance while helping to create safe, sustainable and inclusive communities for people with learning disabilities.

This role offers a fantastic opportunity to make a real difference in people’s lives while contributing to Mencap’s mission and supporting delivery of the Property sub-strategy.

About the role

As a Housing Officer, you’ll take ownership of a designated patch of properties, delivering locality‑based housing management services to tenants with learning disabilities.

You’ll provide proactive, person‑centred support to help tenants sustain their tenancies and feel safe and empowered in their homes. Working closely with tenants, care and support teams, and external partners, you’ll build strong local relationships to ensure our homes and communities are well‑maintained, welcoming and inclusive.

What you’ll be doing

• Tenancy management - manage a designated patch of properties to complete all tenancy related services, including management of rent and service charges, case management and undertaking legal action where required and proportionate.  
• Tenant focused working - build positive, collaborative relationships with tenants and, where appropriate, families, advocates and appointees, and external stakeholders.
• Engagement, enforcement and conflict resolution – support investigations to resolve complaints, and positively participate in service improvements.
• Property and estate oversight - carry out regular property inspections and estate walkabouts, managing housing related contracts across your patch.
• Budget and income management - minimise rent arrears and support tenants to pay, undertake annual rent reviews and bi-annual service charge reviews, raise and authorise invoices for works and services.
• Compliance and safeguarding – ensure services offer full compliance and safeguarding reporting.

What we’re looking for

• Experience of housing management, tenancy management or a related field
• Strong organisational skills and ability to manage a varied caseload
• Confident communication skills and a tenant‑focused approach
• Ability to work independently, flexibly and across locations
• Commitment to inclusion, equality and values‑led working
• Experience of working with people with learning disabilities or within supported housing is desirable, but not essential.

What we offer

• A leadership role where your work genuinely makes a difference
• Flexible, mobile working with variety and autonomy
• Supportive colleagues and a values‑led organisational culture
• The opportunity to help create safe homes and sustainable communities
• The chance to be part of an evolving service with a strong social purpose

If you’re committed, proactive, and ready to make a difference, we’d love to hear from you!

Shortlisted candidates will be invited to interview, which may include a competency-based assessment.  Interviews may be held in person or via Microsoft Teams.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.