• Department:
    Personal Support
  • Position:
    Paid
  • Town/City:
    Bangor
  • Salary Details:
    £27,865 per annum (pro rata) + excellent benefits
  • Hours Per Week:
    37.5
  • Advertising End Date:
    15 Jul 2026
  • Internal Advertising End Date:
    15 Jul 2026
  • Vacancy Type:
    Permanent
  • Job Advert

  •   We have an exciting opportunity for an Assistant Service Manager to join our Bangor team. 

    This is a chance for you to develop your skills and experience, working alongside the Service Manager.  In addition to undertaking managerial tasks, you will also work alongside support workers and act as a role model, demonstrating good practice to other members of the team with time spent on shift.

    You must have experience working in the care sector with people with learning disability/autism and/or behaviours that challenge.  You will be supported by specialist bespoke training in advance to fully meet the needs of the people we support.

    This role will include:

    • Supporting the Service Manager by undertaking agreed management tasks.
    • Supporting and developing the staff team.
    • Promoting a team culture where the team are confident in being accountable and making decisions.
    • Supporting the team to be compliant in their induction and training.
    • Undertaking effective and agreed My Mencap reviews and supervisions for team members.
    • Leading on the review and implementation of support planning, risk assessment and evidence outcome based support.
    • Contributing to and overseeing systems and records that support health and safety and maintenance of service environment as required.
    • Contributing to the monitoring and completion of management reporting systems.
    • Contributing to monitoring and completion of administration systems such as reviewing time sheets and in putting information into Office Base (kinetic) systems and invoice systems
    • To be confident in being able to work using a computer and electronic systems.
    • You will be required to demonstrate that you have developed enough skills and knowledge to be able to progress to a future Service Manager role.

    You will be required to work flexibly including working evenings and weekends. You should be competent in using IT and have a full UK driver’s licence and access to a car.  Consideration will be given to alternative forms of transport, should the applicant be unable to meet this criteria due to a disability.

    Candidates that hold a health and social care QCF level 3, are working towards or willing to complete Health and Social Care QCF Level 3 is a shortlisting criteria that may be used if there is a high volume of applications.

    Strong leadership is key to the success of our services. We have developed an exciting leadership approach at Mencap that we call Our Leadership Way. We want to recruit leaders who can demonstrate they have the potential to excel within this framework. In return, we are committed to developing your potential even further.

    We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the directgov website.

    No two days are ever the same, sometimes they may be challenging but always positive so click apply now to be considered!

    *All roles are subject to an enhanced disclosure check and registration with NISCC and suitable references.

    Job ID: 36298
  • Benefits

  • Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. 
     
    Our benefits package offers 24 days of paid holiday (excluding bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. 
     
    For more details on what we have to offer, please see the attached document and below link with all the fantastic benefits available to you as a member of our team 

    *T&C's apply based on contract 

  • About Mencap

  • Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. 

      

    We're here to support people with a learning disability, their families and their carer’s. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. 

     

    At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. 

      

    Belonging at Mencap is for everyone, every day, everywhere. 

    • Everyone is expected to treat people well and make Mencap an inclusive organisation. 

    • Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes 

    • Everywhere people will feel respected, valued, and safe to be themselves. 

     

    We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. 

      

    We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for. 

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