Welfare Officer

At Mencap we are looking for a compassionate and proactive Welfare Officer to join our supported internships team. The focus of this role is to ensure the welfare and pastoral needs of learners on our Supported Internship are met. You’ll support learners with additional needs to achieve their full potential — ensuring their welfare, wellbeing, and pastoral needs are met every step of the way.

The Welfare Officer position is part time (12 hours per week) permanent contract. We require a driver for this role, as you'll be providing both remote and in-person support, so flexibility and the ability to travel across the West Midlands (Worcester, Staffordshire and Birmingham) are key.

The successful Welfare Officer will?

• Work closely with delivery teams to build their skills and confidence around learner welfare, safeguarding and wellbeing across each programme.
• Work directly with learners and their families, on a 1:1 basis or as part of group sessions within local services.
• Support staff in identifying and responding to safeguarding, Prevent, and pastoral concerns.
• Promote a safe, inclusive, and supportive environment that enables learners to succeed.
• Collaborate effectively with internal teams and external agencies to ensure consistent, high-quality support.
• Identify learners who need additional welfare support and develop individual support plans.

Do you have the key skills and essential experience? 

•  Experience of dealing with mental health, safeguarding & prevent concerns
•  Experience of providing pastoral care & support
• Experience of working with learners who have a learning disability, learning difficulty or autism
•  Excellent communication skills and able to efficiently work with a range of internal and external stakeholders
•  Knowledge of the issues facing young people statutory Safeguarding and Prevent Legislation Experience of working with young people in an education setting
•  Well organised & self-motivated
•  Experience to inspire learners and provide effective engagement and support strategies
• Training or qualifications relating to welfare/pastoral support would be desirable. For example, mental health first aid, designated safeguarding lead training, etc
•  Driver

• This is not an exhaustive list of the role or it's requirements, please read the full job description for more details.

  Why join Mencap?

  At Mencap, we value our people and the passion they bring. You’ll be joining a supportive, inclusive team where your work directly helps young people with SEND gain the confidence and skills to thrive in adult life. 

  Ready to make a difference?
  If you're ready to help shape brighter futures through education, health and care planning, we’d love to hear from you.

• Apply today with an up to date application and covering statement, to be part of something meaningful.

  JOB ID: 34914

  This vacancy closes on Monday 10th November 2025 and interviews will be held in person at our Birmingham office on Wednesday 19th November.