Learning Disability Caseworker

About the team and the role

This is an exciting opportunity to join an information and advice service that makes a real difference in the lives of people with a learning disability, their families and carers.

As a Caseworker, you will give clear and accessible advice by phone, email, Microsoft Teams and face-to-face. You will help people understand their rights, consider their options and take practical next steps.

As a caseworker, you will:

• Deliver and manage casework from start to finish, focusing on achieving positive outcomes.
• Support people with issues such as social care, housing, welfare benefits, mental capacity, or SEND.
• Develop preventative advice packs in different formats to help clients understand complex guidance and legislation.
• Promote safety and wellbeing by identifying and reporting safeguarding concerns.
• Deliver workshops and represent the service at events.

You will bring:

• A strong commitment to supporting people with a learning disability.
• Experience of giving advice and managing complex cases (including safeguarding and form-filling).
• Knowledge of at least one key area of advice.
• The ability to communicate clearly and make good decisions.
• An understanding of safeguarding and data protection.

What we offer:

You will join a supportive, values-led team. You will receive regular supervision, one-to-one support and opportunities to develop your skills.

The role includes home working, community outreach and partnership working. We are a Disability Confident employer and are committed to an inclusive workplace.

These are full-time (37.5 hours a week), fixed-term roles until 30/09/2027.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.