Assistant Service Manager - Newark/Ollerton

We have two permanent, full-time Assistant Service Manager roles available.

An exciting opportunity has arisen for two energetic and confident Assistant Service Managers to work in the Newark and Ollerton area over several services. As an Assistant Service Manager, you will report to the Service Manager. Working alongside them, you will help to support a team of Support Workers and ensure the smooth running of the service. You’ll assist in people management and development across the service teams.

You will play a key role in maintaining the quality of our service delivery and ensuring that we are always improving. You will be supporting people and supporting the team with management of behaviours that can challenge, looking at ways to understand the behaviour that a person may use and develop plans that result in a better quality of life. Training will be provided. You will be self-motivated and determined, you should have a passion for positive change and the confidence to make difficult decisions under pressure. 

The post will be off rota but where required you may need to work shifts. There will be an opportunity to pick up support worker shifts at the support worker rate. There is an expectation to work flexibly including working early mornings, evenings and weekends.

As well as a nationally recognised training programme within the charity sector we also provide excellent career development opportunities, attractive pension scheme, competitive holiday allowance, childcare vouchers and much more!

As an Assistant Service Manager you will?

• Deliver high quality, outcome-focussed services, in accordance with Mencap’s systems and processes.
• Take ownership of key tasks, be solution focussed, and ensure the team get things done and hold them accountable.
• Manage the staff rota, effectively utilising IT systems, designated administrative support and staff team to complete routine and ad hoc administrative tasks in a timely, accurate manner.
• Be a visible, inspirational leader and role model for your staff team, demonstrating our values and communicating appropriate attitudes and behaviours at all times.
• Motivate your teams to achieve excellence, making sure people with a learning disability are at the heart of everything we do.
• Communicate effectively and honestly with staff to keep them informed, engaged and productive.
• Invest time in supporting staff to develop. Create opportunities for people to network and build effective professional working relationships. 
• Recruit, develop and retain high performing staff and volunteers to build a team who are positive, motivated and love to get involved.
• Proactively develop personal resilience for yourself and your team. 
• Build effective relationships with the customer, staff teams, volunteers and stakeholders.

Any queries please contact Michelle Manners (AOM) on 07943 082 856.

Closing date: 2^nd August 2026

Interview dates: 5^th and 7^th August 2026

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. 
 
Our benefits package offers 24 days of paid holiday (excluding bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. 
 
For more details on what we have to offer, please see the attached document and below link with all the fantastic benefits available to you as a member of our team 

https://jobs.mencap.org.uk/benefits.aspx  

*T&C's apply based on contract 

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. 

Belonging at Mencap is for Everyone, Every day, Everywhere. 

• Everyone is expected to treat people well and make Mencap an inclusive organisation. 

• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes. 

• Everywhere people will feel respected, valued, and safe to be themselves. 

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.