Education Centre Administrator

Are you organised, adaptable, and ready to make a real-world impact?

At Mencap, we are passionate about making the world a better place for people with learning disabilities. We are looking for a Supported Internship Administrator who thrives in a busy environment where no two days are the same. If you are a proactive professional with a keen eye for detail and a heart for inclusion, we want to hear from you.

This role is based in our Birmingham City Centre Office for 22.5 hours per week.

The Role

You will be the backbone of our employability programmes. This isn’t just about filing; it’s about providing the essential administrative and operational support that allows our local teams to change lives. You will work collaboratively with various stakeholders - from local authorities to parents and carers - ensuring our program runs effectively and stays compliant.

What will your day-to-day look like?

• Operational Oversight: Managing administrative tasks for Access to Work claims and maintaining accurate data within learner management systems.
• Compliance & Finance: Monitoring debt, processing invoices, and ensuring all regulatory and local authority information is up to date.
• Team Support: Assisting the Education Centre Manager and wider team with meeting coordination, document archiving, and adhering to critical deadlines such as EHCP reviews.
• Communication: Acting as a professional point of contact for stakeholders, parents, and carers.

What You’ll Bring

We are looking for someone who is brave, kind, and positive. To succeed in this role, you will need:

• Strong Foundations: Excellent organisational, record-keeping, and communication skills.
• Tech Savviness: Proficiency in Office 365 and an ability to quickly learn new IT systems.
• Initiative: The ability to work independently, manage your own workload, and meet tight deadlines.
• Experience: Ideally, you have provided administrative support within an educational or similar setting.
• Attitude: A genuine enthusiasm for supporting young people with SEND.

Why Join Mencap?

We value diversity and intentionally plan for the success of our colleagues. We are a Disability Confident Leader and welcome applications from everyone—come as you are!

Ready to help us build a more inclusive future? 

Note: This role is subject to an enhanced DBS check and satisfactory references.

• Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

  Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

• Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. · Everyone is expected to treat people well and make Mencap an inclusive organisation. · Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes · Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.