Do you have experience in managing caseworkers in an advice service setting? Could you deliver advice from your home, and support a team of caseworkers to do so, occasionally travelling to Mencap offices and events, when needed?
The Learning Disability Helpline in England are seeking a Learning Disability Caseworker Team Manager to lead a team delivering complex casework including safeguarding, health, community care, benefits, housing and SEND advice. Our casework is delivered remotely and in community settings across England, to people with a learning disability, their families, carers and other interested parties.
This is a full time (37.5 hours per week) permanent position. You will work primarily from home with the option to use Mencap sites; there may be travel, varied hours, and attendance at events required.
What will you bring to the role?
- Experience of advice giving professionally
- Experience of managing casework including identification and management of safeguarding and difficult cases
- Dealing with complaints and investigating issues
- Experience of working with people with a learning disability (or other education, health or social care setting)
- Experience of managing people and partnerships
- Experience of interpreting data and using CRM Systems
- Qualifications in advice or in an advice theme e.g. housing, benefits, community care, SEND or other area
- Experience in managing a remote team with diverse working styles and varying levels of experience
- Ability to self-manage a diverse workload, progressing longer projects at the same time as responding to quick deadlines
- The ability to use the Call Handling, CRM and other operational software (generally Microsoft)
- Experience in leading on safeguarding adults and children
- Critical thinking and diagnostic questioning skills
For more information about the role and it's requirements, please see the job description. Duties and responsibilities may evolve over time to reflect the needs of the organisation and the role.
This vacancy closes on Tuesday 15th March and interviews will be held soon after.
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement that outlines why you would be the ideal person for this role. Your CV won't be seen until interview.
JOB ID: 35643