Team Support Volunteer (One Big Walk Volunteer Caller - London)

To apply for this role please click the following link to take you to our volunteering website:https://volunteering.mencap.org.uk/opportunities/104552-team-support-volunteer-one-big-walk-volunteer-caller-london-2026-01-06

Are you good on the phone? Do you want the chance to call and speak to our fantastic supporters? If the answer is yes, then our One Big Walk Volunteer Caller role could be for you!

One Big Walk is Mencap's flagship fundraising campaign where we ask members of the public to organise their own walk, and this year is even bigger than ever! Held during Learning Disability Week (15th-21st June), we're looking for volunteers who can call our volunteers, check in how their walks are going and wish them good luck!

If you'd like experience working within an office environment, working within the charity sector and feel comfortable talking to members of the public, we want to hear from you!

With calls scheduled to start from March throughout to June, get in touch today for a unique opportunity to support Mencap's fundraising campaign.

About the team you will be joining: The Community Fundraising Team support individuals, groups, corporates and schools who organise a fundraiser and raise money in aid in Mencap. Our biggest fundraiser is One Big Walk and takes place during Learning Disability Week, all the money raised support our vision for people with a learning disability to live their lives to the full.

When do I need to be available? This role is based from our London office, and we would like you to come in two days a week - ideally Tuesdays and Thursdays.

The skills you need:

• Comfortable and confident on the phone and speaking to people
• Friendly and approachable
• Reliable and patient
• Able to work as part of a team
• Accepting of others who might be different to yourself

Activities you could get up to whilst volunteering could include:

• Calling supporters who have signed up and thanking them for taking part, checking they have everything they need for their walk
• Giving check in calls, to check in on progress
• Giving good luck calls one week before their walk
• Giving follow up calls one week after their walk
• Sending WhatsApp messages to supporters who sign up
• Recording all calls made on a spreadsheet
• Supporting with other ad hoc administrative tasks as required

We can provide a phone and laptop in the office to support you to do this role.

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.

We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us: [email protected]