Mencap delivers high quality personalised support to people with a learning disability and their families, leading dedicated teams of Support Workers.
The post available is 37.5 hours per week, working over 5 days.
An exciting opportunity has arisen for an energetic and confident Assistant Service Manager, to work in Newark over two services. They will be working alongside a Service Manager. You’ll assist in people management and development across the service teams.
You will need to be a driver.
You will play a key role in maintaining the quality of our service delivery and ensuring that we are always improving. You will be supporting people and supporting the team with management of behaviours that can challenge, looking at ways to understand the behaviour that a person may use and develop plans that result in a better quality of life. Training will be provided. You will be self-motivated and determined. You should have a passion for positive change and the confidence to make difficult decisions under pressure.
There will be probation period of 6 months. The post will be off rota but where required you may need to work shifts. There is an expectation to work flexibly including working early mornings, evenings and weekends.
As well as a nationally recognised training programme within the charity sector we also provide excellent career development opportunities, attractive pension scheme, competitive holiday allowance, childcare vouchers and much more!
The role
- To deliver high quality, outcome focussed services, in accordance with Mencap’s systems and processes.
- To take ownership of key tasks, be solution focussed, and ensure the team get things done and hold them accountable.
- To manage the staff rota, effectively utilising IT systems, designated administrative support and staff team to complete routine and ad hoc administrative tasks in a timely, accurate manner.
- To be a visible, inspirational leader and role model for your staff team, demonstrating our values and communicating appropriate attitudes and behaviours at all times.
- To motivate your teams to achieve excellence, making sure people with a learning disability are at the heart of everything we do.
- To communicate effectively and honestly with staff to keep them informed, engaged and productive.
- To invest time in supporting staff to develop. Create opportunities for people to network and build effective professional working relationships.
- To recruit, develop and retain high performing staff and volunteers to build a team who are positive, motivated and love to get involved.
- To proactively develop personal resilience for yourself and your team.
- To build effective relationships with the people we support, staff teams, volunteers and stakeholders.
You will be required to demonstrate that you have developed enough skills and knowledge to be able to progress to a future Service Manager role.
"Learning Disability doesn't discriminate. Neither do we."
All roles are subject to an enhanced DBS check and suitable references.
Any queries please contact Michelle Manners (Area Operations Manager) on 07943 082 856.
Closing date: 26th November 2025
Interview date: 1st December 2025
Interview location: Aura Centre, Manners Road, Newark NG24 1BS
At Mencap, we’re passionate about finding the right people to support those we care for. We interview frequently and may appoint before the closing date, so we encourage early applications.
An enhanced DBS will be required for the successful candidate
Job ID: 34974