Energy & Money Advice Caseworker

Do you have an advice qualification or equivalent experience? Do you have knowledge of Money and Energy Advice? Yes, then we may have the role for you. 

Mencap are recruiting for a Learning Disability Caseworker (LDC) with experience of delivering energy and money advice from a variety of locations. The role will be based at home with travel to community venues and occasional travel to our Peterborough office. This role is fixed term until March 2026, working full time (37.5 hours a week).

Mencap is committed to providing good quality advice to people with a learning disability, their families, carers, and professionals working with them. The LDC must be able to give advice and support using clear and accessible methods.

The successful Energy & Money Caseworker will have experience of working in a paid role in an advice service, giving energy and money advice via the telephone or in face-to-face venues, including webinars, workshops and events.

Ideally you will have experience and knowledge of working with a CRM system, be competent in using Microsoft Office packages and can demonstrate I.T skills and experience which are required for this role.

Key skills for the Money & Advice Caseworker are:

• Level 3 NVQ qualification in giving advice or an equivalent relevant qualification
• Strong communicator with analytical skills
• Well-developed listening and diagnostic skills
• Knowledge of welfare benefits and budgeting issues
• Knowledge of learning disability, and an understanding of the impact of money and energy issues on people with a learning disability
• Knowledge of Energy and Money advice and support
• The ability to communicate clearly in another language is desirable but not essential
• Willing to travel effectively.

Please read the Job Description for full details of the skills and experience required. If this sounds like the role for you please apply now with an up to date CV. 

This role will close on Monday 17th March 2025 and interviews will take place shortly afterwards. 

This post is funded by British Gas Energy Trust.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.  

Our work includes;

• providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
• providing advice through our help lines and web sites