Referrals Manager

Mencap is seeking a dedicated and detail-oriented Referrals Manager to join our fantastic Business Development Team. This is a full time, permanent role. We can be flexible on the location of these roles, but you will need to travel to locations across England, Wales & NI as and when required.

It is an exciting time to join our team and play a crucial part in contributing to the organisation’s thinking about new service developments and opportunities for future growth.

The Referrals Manager will report to the Director of Business Development but work closely with the wider Business Development Team, including the Bid Manager and Business Development Managers. You will be in regular contact with Service Managers and Area Operations Managers to track progress against all referrals received and ensure all assessments are completed in a timely manner. You will promote voids with key social workers and commissioning teams to ensure they are aware of the vacancies in each region and the type of person we can support in each service.

What you will do:

• Source and secure new packages of support for people with a learning disability.
• Be the main point of contact for all new referrals, and be responsible for responding to enquiries, referrals, and call-offs in line with KPIs.
• Conduct initial scoping/assessment/suitability assessment for each opportunity match.
• Improve the occupancy levels across all existing Personal Support services, and you will identify opportunities for new service developments.
• Provide effective project management of the development of new packages of support.
• Collect, collate, and analyse referrals and voids data. You will ensure the CRM is up-to-date and accurate.
• Where operational barriers are presented to filling voids, try to identify acceptable solutions to remove barriers and where a solution cannot be realised, raise with appropriate senior colleagues for support.

Key skills and experiences:

• Good project management skills & attention to detail
• Driven to increase occupancy and support individuals with learning disabilities
• Familiarity with CQC regulations, and local authority and Integrated Care Board (ICB) commissioning processes
• Knowledge of managing a referrals process
• Experience of developing new services

If this position sounds like you then please apply now by uploading an up to date CV and a cover letter that outlines why you would be the perfect person for the job.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

*Please note* The application closing date for the role will be on 30th June. First stage interviews will be held via TEAMS w/c 7^th July with second stage interviews to follow shortly after.

Job # 33971

At Mencap, we’re excited to receive your application! We reserve the right to close this advert earlier than planned if we receive a high volume of applications, therefore we encourage you to apply as soon as possible.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

 We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.