IT Assistant

Are you passionate about delivering a high quality service? Is the attention in the detail? If so, then this maybe the job role for you! We are looking for an excellent IT Assistant to join our team.

The IT Assistant is a part time, fixed term role working 30 hours per week across Monday to Thursday. Due to the nature of the project, the role will be for a 6 month fixed term initially.

Whilst this post is based in Peterborough – we know that work is something you do not just a place you go.  At Mencap we give office-based colleagues and teams more flexibility about where the work is done.

The Assistant will be accountable for their individual contribution to the team delivery of the “Landline Switch Off” project. Working closely with the Remote Sites team within IT to ensure all relevant tasks are completed accurately and within agreed timescales. The Assistant will liaise with user’s and 3^rd party suppliers to support the successful network upgrades to Full Fibre technology.

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap! 

Required skills for the role:

• Excellent computer literacy
• Data entry
• clear communicator on both the telephone and via email
• Attention to detail
• Ability to work independently as well as in a team
• Excellent organisational skills & time management
• Ability to pick things up quickly

For a more extensive list, please see the job description.  

JOB ID: 32456

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
• Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
• Interest free season ticket loans
• Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support
• Quarterly award scheme and recognition at every 5 years through our YouRock program
• Access to award winning training and development

*T&C's apply based on contract

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.  

Our work includes;

• providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
• providing advice through our help lines and web sites