Department:
Golden Lane Housing
Opportunity Type:
Paid
Salary Details:
£24,100 per annum plus excellent benefits
12 Dec 2021
Vacancy Type:
Permanent
Hours Per Week:
37.5

Job Advert

We have an exciting opportunity for a Property Service Centre Advisor. 
 
A positive Customer Service and engagement focus will be at the forefront of this role ensuring the team prioritise the needs of our tenants when delivering our service. The Service Centre Advisor will be the contact point at the call centre in providing a cohesive and efficient one stop shop for all enquiries relating to property services at GLH.
 
For full details and person specification please see the Job description attached. 
 
We are looking for someone with a strong background in customer service and call centres, who can demonstrate a great customer experience. 

You will be expected to work closely with members of property and other teams across Golden Lane Housing and the many and varied external stakeholders involved in our work.

Please apply with an up to date CV and in the 'Why do you want to work for us?' explain why you are interested in the role and what relevant skills and experience you would bring to GLH?

Job ID : 23647

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

  • 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
  • Service related sick pay when 6 month probation is completed
  • Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
  • Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
  • Loans for debt consolidation,bikes, computers and phones when you have been with us for 6 months
  • Interest free season ticket loans
  • Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
  • Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
  • Free access to round the clock employee assistance program for advice and support
  • Quarterly award scheme and recognition at every 5 years through our YouRock program
  • Access to award winning training and development

*T&C's apply based on contract


About Mencap

Golden Lane Housing works with people with a learning disability to provide supported housing around which they can build their lives.

We were established as an independent registered charity by Mencap in 1998 to help tackle the immense challenges that people with a learning disability face in finding a home.


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