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Service Desk Build & Repair Engineer

Opportunity Type:
Salary Details:
£18,211 FTE + excellent training & benefits
27 Jan 2021
Vacancy Type:
Hours Per Week:
Interview Date:
W/C 28 Jan
About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.  

Our work includes;  

  • providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
  • providing advice through our help lines and web sites
  • campaigning for the changes that people with a learning disability want
Job Advert

Mencap are recruiting for a Service Desk Build and Repair Engineer to join our growing IT team.

This role is a full time (37.5 hrs per week) 3 month FTC and it will be based at our Business Support Centre in Hampton, Peterborough. The type of work that will be undertaken in this role means that you will need to be on site. Home working is not a suitable option.

The Service Desk Build & Repair Engineer is responsible for building, updating and repairing both traditional laptops, chromebooks and desktops. Workload is driven from tickets raised on the Service Desk and managed to strict Service Level Agreements.

The role also involves testing new hardware and software, arranging disposals of old obsolete equipment, working with second line or Project team during roll out of Better Faster Digital project and for new Office setups / upgrades and office moves / closures.

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!

Key skills and essential criteria for the role:

  • Proactive and confident administrator with the ability to take ownership of and solve problems related to designated tasks
  • Develops positive working relationships with people from other teams and key stakeholders, developing relationships that benefit their work and support the work of others
  • Ability to maintain accuracy and attention to detail while working at speed to meet deadlines and targets
  • Demonstrates commitment and reliability to their team and department through good attendance and time keeping
  • Proactive and confident administrator with the ability to take ownership of and solve problems related to designated tasks
  • Experience and confident in using IT applications
  • Knowledge of Laptops, Desktops, Computers & Printers
  • Customer Service experience

(Please see the ‘role profile’ for a more extensive list of responsibilities, experiences and key skills required for this role and the full Job Description and Personal Specification)

If you feel that this role is right for you, please apply with an up to date CV and in the “Why so you want to work for us” section, please state your reasons for applying.

The role will close on Weds 27th Jan for shortlisting and interviews will take place on WC 28th January

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.

JOB ID 20806

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

  • 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
  • Service related sick pay when 6 month probation is completed
  • Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
  • Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
  • Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
  • Interest free season ticket loans
  • Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
  • Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
  • Free access to round the clock employee assistance program for advice and support
  • Quarterly award scheme and recognition at every 5 years through our YouRock program
  • Access to award winning training and development

*T&C's apply based on contract