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Housing Income Assistant

Golden Lane Housing
Opportunity Type:
Salary Details:
£23,393 per annum + benefits
23 Oct 2020
Vacancy Type:
Hours Per Week:
About Mencap
Golden Lane Housing works with people with a learning disability to provide supported housing around which they can build their lives. We were established as an independent registered charity by Mencap in 1998 to help tackle the immense challenges that people with a learning disability face in finding a home.
Job Advert

Would you like to work for an organisation that was listed as number 4 in the Sunday Times top 100 best not-for-profit organisations to work for in 2020??

We have a fantastic opportunity available for a hardworking and diligent individual to join our Housing team in Manchester. We are recruiting for a full-time (37.5 hours per week) Housing Income Assistant on a permanent contract.

This role will be based in our Manchester office at Parkway Business Centre, on a Monday – Friday 9am-5pm basis, but it will be a home based position until we can return to our offices safely. 

There may be travel involved occasionally. In the interim period the role will be a home based role, until we can return to our offices safety and securely.

The successful candidate will be an organised and credible individual who will work well in a busy team that provides support with service charge work, debt management, analytical work and general account payable and receivable duties. Providing excellent customer service is key in this role, you will be working with Golden Lane Housing Tenants, their families or support networks to ensure that their accounts are all in order.

As our Housing Income Assistant, you will be responsible for assisting predominately with rent, housing benefit and council tax management and will focus on delivering the best service and the achievement of targets. You will be liaising with local authorities and other service providers on occasion as well as raising invoices and creating standing orders in order to receive payments.  

It is essential for the Housing Income Assistant to have strong interpersonal skills enabling them to liaise with other teams and colleagues at all levels. You will ideally have experience within a similar role, with knowledge of the housing and/or social care sector. An accounting or credit control qualification is desirable, but not essential.

We are passionate about what we do and are looking for like-minded individuals. If you are looking for a role that will offer you a career and will prove to be rewarding, then we want to hear from you.

This role will close for shortlisting on Friday 23rd October and interviews will take place shortly after via Microsoft Teams. 

If you require more information about this role please contact Lianne on 01733 246699.

JOB ID 20204

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

  • 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
  • Service related sick pay when 6 month probation is completed
  • Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
  • Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
  • Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
  • Interest free season ticket loans
  • Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
  • Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
  • Free access to round the clock employee assistance program for advice and support
  • Quarterly award scheme and recognition at every 5 years through our YouRock program
  • Access to award winning training and development

*T&C's apply based on contract