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Repairs Advisor - Manchester

Golden Lane Housing
Opportunity Type:
Salary Details:
£21,984 pro rata+ benefits
17 Nov 2019
Vacancy Type:
Hours Per Week:
About Mencap
Golden Lane Housing works with people with a learning disability to provide supported housing around which they can build their lives. We were established as an independent registered charity by Mencap in 1998 to help tackle the immense challenges that people with a learning disability face in finding a home.
Job Advert

Would you like to work for an organisation that was listed as number 12 in the Sunday Times top 100 best not-for-profit organisations to work for in 2019??

Do you have a hunger to see something through from start to finish? Are you passionate about building and maintaining positive relationships? An expert at organising and delivering information? We have a role for you! 

It is an exciting time to join Golden Lane Housing as we continue to build relationships and deliver an excellent service to our internal and external customers. We are looking for a full time (37.5 hrs per week) Repairs Advisor to work within the repairs team in Manchester on a fixed term contract until the end of March 2020.

Golden Lane Housing has its own direct labour in-house work team across much of England and Wales.  This role will be an integral part of our central repairs team, assisting our Repairs Support Officer and Repairs Team Leader in helping to support both our direct labour operatives and the office team.  You will manage customer repair requests from the first point of call through to completion of the works. This role is about recognising the importance of our service and working with our operatives and suppliers to get the right solution first time. You will determine repair solutions for our customer, process work orders and arrange delivery of supplies to site where required.

You must have experience of using scheduling tools and be able to organise work orders in preparation for the repair request to be completed. It’s fundamental that you have the ability to organise your work in an efficient manner so that it maximises your efforts for our service. Youll need to be customer focused, adaptable and comfortable communicating and building relationships with all different kinds of people, as well as ensuring that we remain responsive to our tenants and wider customers’ needs.

You will need an enthusiastic attitude, a can do approach and share the same vision, values and aspiration to strive for more, which will complement our existing team. Our customers are at the heart of our service and this role will help us to shape the future of our repairs team by developing the needs of our customers further. This role would also suit someone with a strong administration or customer service background.

Don’t have a background in repairs, charity or Learning Disability? No problem, if you want to learn then we can help! Although the right skills and experience is important to us, so are values. It is essential that you display our 5 values - Positive, Challenging, Caring, Inclusive and Trustworthy.

If you wish to apply for the role, please send us your up to date CV.

This role will close on Sunday 17th November for shortlisting.

Interviews will commence on Thursday 21st Nov in the Manchester office. 

If you wish to find out more about this role, please contact Lianne on 01733 246699.


As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

  • 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
  • Service related sick pay when 6 month probation is completed
  • Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you will be auto-enrolled into NEST
  • Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
  • Loans for debt consolidation,bikes, computers and phones when you have been with us for 6 months
  • Interest free season ticket loans
  • Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencapextras
  • Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
  • Free access to round the clock employee assistance program for advice and support
  • Quarterly award scheme and recognition at every 5 years through our YouRock program
  • Access to award winning training and development

*T&C's apply based on contract