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Employee Relations Case Manager

Human Resources
Opportunity Type:
Salary Details:
£31,521 + excellent benefits
Advertising End Date:
30 May 2019
Vacancy Type:
Hours Per Week:
Interview Date:
Week commencing 3rd June 2019
About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes:

  • providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
  • providing advice through our help lines and web sites
  • campaigning for the changes that people with a learning disability want
Job Advert

Purpose of the role

We have a fantastic opportunity in Peterborough for a talented, experienced and professional Employee Relations Case Manager to join the dynamic AskHR Team, recipients of the Team Award in the Business Culture Awards 2017.

Our AskHR team, which is 7 strong, provide quality employee relations support to our employees, utilising a coaching approach to assist in resolving complex and multi-factoral employee relations issues across the organisation, which employs around 8,500 people over 700+ sites.

The work we carry out is high volume, varied and fast-paced. You will be based within our business support centre in Peterborough, although occasional business travel may be required.  Caseloads are typically around 60 cases, with the case manager overseeing the ER activity on each case from start to finish. The majority of the business activity operates within regulated environments, where staff deliver support to people with a learning disability to live as independently as possible.

You will have regular contact with managers at all levels and will be focused on building strong relationships with key internal stakeholders, enabling meaningful discussion about trends in ER activity by region. You will also have the opportunity to get involved in projects within the team and organisation.

Key responsibilities

  • Managing a range of complex ER cases from start to finish
  • Building capability of the managers, through coaching to ensure effective decision making.
  • Proactively using current and ongoing ER data to generate reports and establish trends with certain areas
  • Working closely with our managers and People Business Partners

Given our reputation for great service and quality, we are looking for someone with a proven track record within a complex employee relations environment whether in a charity or corporate environment. A strong communicator, both written and verbal, you will be confident in your approach and consistent in your contact. The need for personal organisation is paramount, and you will understand the significance of prioritisation and working to stringent deadlines.

Key skills and experiences:

  • Proven track record working as a case manager on complex and high volume cases is essential
  • CIPD Level 5 qualification or a proven practical track record is essential Employment Law qualification would be advantageous but not essential
  • Strong evidential experience of working with a large caseload in a shared service environment or in a multi-sited environment would be preferable
  • Great problem solving / troubleshooting skills
  • Natural communication, resilient, with excellent interpersonal skills
  • Role models the Mencap values

Does this sound like you…?

If the answer is yes, then we would love to hear from you….

Please click the “Apply” button to register your interest today. Please ensure you provide us with an up-to-date CV along with a covering letter to be considered for this role.

Please note: this  position is a 1 year Full Time Fixed-Term Contract.
REF: 16897

We believe that all employees are amazing and we wouldn't be able to achieve what we do without them. Here are just some of the ways we would value and invest in you:

  • 24 days’ holiday (excluding bank holidays) increasing to 27 days with long service plus the ability to buy up to another 10 days via our Holiday Plus scheme*
  • Amazing Induction from day 1
  • Access to on-going training and development
  • Service related sick pay when 6-month probation is completed
  • Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings*
  • Membership of Mencap Pension Plan to include up to 3 times salary, death in service life cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness*
  • Tax free child care vouchers via salary sacrifice scheme for working parents
  • Loans for bikes, computers and phones when you have been with us for 6 months
  • Interest free season ticket loans
  • Discounts and cashback at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap extras
  • Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
  • Free access to round the clock employee assistance program for advice and support
  • Quarterly award scheme and recognition at every 5 years through our YouRock program

*T&C's apply based on contract