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Assistant Service Manager - Drummond Court - Rosehill & The Lodge

Personal Support
Opportunity Type:
Bury St. Edmunds
Salary Details:
£21,118.00per annum pro rata + excellent benefits
20 Oct 2019
Vacancy Type:
Hours Per Week:
About Mencap
At Mencap we work in partnership with people with a learning disability. We do this by providing high-quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.

Everyone wants a purposeful job - to do something really meaningful. At Mencap, we can give you that. You’ll have opportunities to develop as a person, colleague, leader and activist.

You’ll make new friends and feel inspired to reach your potential. We’ll ask a lot of you - but you’ll get back so much more. With us, it’s never ‘just a job’.

Strong leadership is key to the success of our services. We have developed an exciting leadership approach at Mencap that we call Our Leadership Way. We want to recruit leaders who can demonstrate they have the potential to excel within this framework. In return we are committed to developing your potential even further.

Our Chief Executive, Jan Tregelles, has this to say about Our Leadership Way

“Through your leadership, you have influence over whether someoneday at work is interesting and inspiring or, conversely, boring and indifferent. Your actions (or inaction) can develop someone into an asset for Mencap and the people we support or aliability. Your leadership can challenge the powerful people or systems that get in the way of people having fair chances,or it can shy away from confrontation. Leadership is powerfulfor good and worse, and thats why this is so important.

We’re all here for the same reasonto change the lives of people with a learning disability.

Our big plan sets out exactly how we are going to do this. But if were going to succeed, we need strong leaders. For more information, please see the attached document which provides an overview of Our Leadership Way.

Job Advert

Would you like to finish work each day knowing that you have made a difference? It's not just a job, it's a life experience. Join us and help us change lives. 

An opportunity has arisen for an Assistant Service Manager to work at one of our services in Bury St Edmunds. 

This is a chance for you to develop your skills and experience, working alongside the Service Manager.

This role will include

  • Supporting the Service Manager by undertaking agreed management tasks.
  • Supporting and developing the staff team.
  • Promoting a team culture where the team are confident in being accountable and making decisions.
  • Supporting the team to be compliant in their induction and training.
  • Undertaking effective and agreed SYF reviews for team members.
  • Leading on the review and implementation of support planning, risk assessment and evidence outcome based support.
  • Contributing to and overseeing systems and records that support health and safety and maintenance of service environment as required.
  • Contributing to the monitoring and completion of management reporting systems.
  • Contributing to monitoring and completion of administration systems such as reviewing time sheets and in putting information into Office Base (kinetic) systems and invoice systems
  • To be confident in being able to work using a computer and electronic systems.
  • You will be required to demonstrate that you have developed enough skills and knowledge to be able to progress to a future Service Manager role.

The post will be off rota however there is an expectation to work flexibly including working evenings and weekends.

Any queries please contact Tracy Ashman on 07903 895187 or tracy.ashman@mencap.org.uk  

Vacancy ID: 17999
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
  • 28 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
  • Service related sick pay when 6 month probation is completed
  • Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you will be auto-enrolled into NEST
  • Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
  • Loans for debt consolidation,bikes, computers and phones when you have been with us for 6 months
  • Interest free season ticket loans
  • Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencapextras
  • Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
  • Free access to round the clock employee assistance program for advice and support
  • Quarterly award scheme and recognition at every 5 years through our YouRock program
  • Access to award winning training and development


*T&C's apply based on contract